Solution Owner – Loyalty & Rewards

Standard Bank is the largest bank in Africa and our highly visible brand, award-winning service, and strong global presence helps us maintain our market-leading position. We place huge value on the talent of our people to drive our continued success, and to support our plans for growth. We now need a talented and resourceful individual to help us fulfill our business objectives and build customer loyalty.

 

Job Purpose

 

  • Designing innovative digital solutions, managing the implementation, working with vendors, and managing the solution once implemented.
  • Accountable for building new solutions within the allocated target client journey and effectively managing the end-to-end flow of all run the bank changes, in line with growth, entrenchment and digitisation priorities.
  • Driving and executing the strategy in achieving:
  • (1) New revenue growth opportunities in the Loyalty & Rewards Business;
  • (2) Improving cross-sell and entrenching customers to drive growth;
  • (3) Digitizing the servicing of clients (i.e. removing friction experienced by clients and staff given manual, paper based and or outdated processes); &
  • (4) Improving the staff capability that services customers to enable service excellence.
  • To lead a multi-disciplinary, multi-skilled, integrated team (mainly external vendors and selected retailers if required) to deliver the target state client journey (i.e. assessment of the current state, re-imagine the journey, build solutions, scaling of solutions and maintenance thereof).  Responsible to lead a multi-disciplinary and multi-skilled team to build the selected features / solutions within the client journey across multiple platforms and systems.

 

Key Responsibilities/Accountabilities

 

  • Develop and continuously review feature / solution build
  • Lifecycle management and maintenance
  • Lead teams to deliver features within the client journey
  • Deliver solutions across the back, middle and front office and IT systems for the client journey
  • Communicate stakeholder needs and align with stakeholders
  • Financial outcomes
  • Risk management
  • Scaling of feature / solution
  • People management

Successful delivery of outputs would be measured as follows:

  • Successful delivery of the feature / solution.
  • Build, scale and adoption of features / solutions in the client journey.
  • Reduced risk and operational losses.
  • Lagging indicators (e.g., ROE, acquisition, etc.).
  • Improved NPS and or any customer survey feedback.
  • Stakeholder feedback (e.g., internal and external).
  • Relevant employee feedback.
  • Substantially reduced economic cost delivery of the feature / solution.

 

Preferred Qualification and Experience

 

  • Qualifications:
  • Business Commerce Degree / Equivalent (i.e. Financial Management Sciences, Accounting, Informatics or BSC etc.).
  • Honours Degree Preferred.

Experience:

  • 7 – 10 years’ experience in managing product and solution delivery, delivering business value, managing teams and managing IT projects with multidisciplinary teams.
  • Experience in effectively managing relationships across the value chain to deliver a programme of work.
  • Experience in managing external vendors
  • Experience of digital platforms (including good understanding of technical & functional aspects and system integration), eCommerce practices, processes and principles
  • Experience in effectively managing front to back delivery teams i.e. business, specialised functions (SMEs) and IT delivery.  Strong business and product background. Strong technical / IT understanding preferred.
  • Good commercial and business acumen is essential

 

Knowledge/Technical Skills/Expertise

 

Developing Expertise
Interacting with People
Making Decisions
Embracing Change
Resolving Conflict
Producing Outputs
Taking Action
Team Working
Convincing People
Developing Strategies
Establishing Rapport
Interpreting Data
Financial Acumen
Business Acumen
People Strategy Development
Risk and Compliance management
Product Knowledge
Verbal Communication
Value Identification
Interpreting Financial Statements
Planning, Budgeting and Forecasting

How To Apply?

Apply Online Here 

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